Clinic Policies
At Sol Aesthetics, we value the time set aside for every client and are committed to providing a calm, welcoming and professional environment.
To help us maintain this experience and ensure appointments run smoothly, please familiarise yourself with our clinic policies before booking.
Booking & Deposits
A 50% deposit is required to secure all appointments at Sol Aesthetics.
We apply your deposit toward the total cost of your treatment, with the remaining balance payable at the end of your appointment.
Appointments are not confirmed until we receive the required deposit.
Cancellations & Rescheduling
We understand that plans can change and occasionally appointments need to be moved.
Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment.
More than 48 hours' notice: Your deposit may be transferred to a rescheduled appointment or refunded upon request.
Less than 48 hours' notice: Your 50% deposit will generally be forfeited, subject to your rights under Australian Consumer Law.
Failure to attend: Missed appointments without notice will generally result in forfeiture of the appointment deposit, subject to applicable consumer law.
As appointments are reserved specifically for you, late changes can limit our ability to offer that time to another client.
We appreciate your understanding and consideration.
Arriving Late
Please arrive on time for your scheduled appointment.
If you arrive late, we may need to shorten your treatment to avoid impacting subsequent appointments.
If there is insufficient time to safely or appropriately complete your treatment, we may need to reschedule your appointment. We will discuss any applicable fees with you.
Children & Additional Guests
To maintain a peaceful environment and ensure everyone's safety in our clinic, we kindly ask that children not accompany you to your appointment.
Our treatment rooms contain specialised equipment and products, and our team needs to be able to provide treatments without interruption.
Please also do not bring additional guests unless we have arranged it beforehand.
Thank you for helping us maintain a calm and comfortable space for all clients.
Treatment Suitability
Every skin is different, and not every treatment is appropriate at every appointment.
Our team reserves the right to recommend an alternative treatment or postpone a service if we believe the requested treatment is unsuitable or cannot be performed safely.
Any changes to your treatment will be discussed with you before proceeding.
Contacting the Clinic
If you need to make changes to an appointment or have any questions regarding our policies, please contact us as early as possible.
Email: hello@solaesthetics.com.au
Thank you for respecting our clinic policies and supporting the care and attention we put into every appointment.